Automated decision-making: About the use of automated decision-making systems in Swiss insurance companies and the need for explainable decisions

Schwab, René, 2020

Art der Arbeit Master Thesis
Betreuende Dozierende von Kutzschenbach, Michael
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Through automation, a system achieves goals by operating as autonomously as possible. Using artificial intelligence enables a new level of automation - not only simple repetitive process steps can be automated, but also complex decision-making tasks. An industry that profits strongly from these possibilities of automation is the insurance business. Due to the large number of cases that must be processed and many personnel-intensive decisions made. The goal of this thesis is to find out what kind of automated decision-making systems are already in use in Swiss insurance companies and the experiences have been made with them. It is of particular interest to find out about the legal implications of such systems with a limited explainability of automated decisions. For this purpose, the following thesis statement was formulated: It is possible for Swiss insurance companies to use automated decision-making systems with AI technology in processes with customer interaction where the decision logic is not completely comprehensible to humans. In order to investigate this, a qualitative interview is conducted with a random selection of 6 companies out of the 18 largest Swiss insurance companies, which are then analyzed and discussed....
Studiengang: Business Information Systems (Master)
Vertraulichkeit: öffentlich
Art der Arbeit
Master Thesis
Autorinnen und Autoren
Schwab, René
Betreuende Dozierende
von Kutzschenbach, Michael
Sprache der Arbeit
Business Information Systems (Master)
Standort Studiengang