Modelling Support for Agile and Digitalised Business Processes - Modelling Techniques for Seamlessly Integrating Business and IT in BPM
Business Process Management (BPM) is a key discipline for analysing, designing, implementing and continuously improving business processes. However, traditional BPM approaches often lack the flexibility required to meet the rapidly changing needs of modern organisations.
Portner, Natascha, 2025
Art der Arbeit Master Thesis
Auftraggebende
Betreuende Dozierende Hinkelmann, Knut
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The BPM Lifecycle considers Process Redesign (business) and Implementation (IT) sequentially, which can result in in-efficiencies and limited adaptability. The main research question is: How can modelling techniques that integrate the business and IT phases of the process lifecycle enhance the agility of business process management?
The literature review highlights the importance of integrating business processes and Information Technology (IT). Three existing Lifecycles were compared and none of them integrated business process design and IT implementation.The Design Science Research (DSR) method is used, which is structured into five phases: Problem Awareness, Suggestion, Development, Evaluation and Conclusion. Focus groups comprising business and IT representatives were conducted to identify challenges and discuss extensions to modelling techniques, as well as to evaluate an integrated artefact. The findings show that separating business and IT causes inconsistencies and bad adaptability. In the Suggestion Phase, the criteria for creating an integrative agile modelling technique are defined. During the Development Phase, an artefact is created. It consists of two components: an extended BPM Lifecycle with role integration and an extended modelling language with four variants that visually connect business and IT perspectives.
The evaluation of the modelling procedure demonstrated the advantages of the feedback loop. Variant 4 of the modelling language is favoured because it integrates business and IT perspectives and the IT view can be hidden using a layer function.
Studiengang: Business Information Systems (Master)
Keywords
Vertraulichkeit: öffentlich