A Knowledge Model for a Platform-Based Digital Twin of Organizations (DTO) for Consulting 4.0

The increasing complexity of modern organizations requires new approaches to capturing, analyzing and understanding organizational structures and dependencies. While digital twin technology has proven itself in manufacturing, aerospace, and infrastructure, its application to organizational contexts remains largely unexplored. Organizations struggle to maintain a coherent overview of their strategic goals, operational processes, supporting systems, and risk exposure, as organizational knowledge is typically scattered across documents, spreadsheets, and implicit experiential knowledge. Although interest in Digital Twins of Organizations (DTOs) has grown in recent years, practical knowledge models and platform-based implementations remain rare.

Padickakudy, Alexander, 2025

Art der Arbeit Master Thesis
Auftraggebende
Betreuende Dozierende Gatziu Grivas, Stella, Jakober, Lukas
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This master's thesis addresses this gap by developing a graph-based knowledge model for DTOs in platform-based consulting environments. Based on the design science research methodology, a comprehensive ontology is designed, implemented, and evaluated that covers four organizational dimensions.
The model is implemented using the Neo4j graph database and extended by a Text2Cypher interface that allows even non-technical users to query organizational insights using natural language. The evaluation combines a requirement-based assessment, expert interviews, demonstration scenarios, and a comparative analysis of LLM alternatives.
This research contributes to the emerging field of Consulting 4.0 by providing a structured and evaluated approach to organizational modeling that bridges the gap between conceptual DTO frameworks and their practical implementation in the context of the ABILI platform.Results show that the developed knowledge model supports effective multi-dimensional organizational analysis and the tracking of dependencies between goals, processes, KPIs, and risks. The comparative evaluation demonstrates that ontology-supported graph execution delivers more reliable and semantically sound results than pure LLM approaches.
Studiengang: Business Information Systems (Master)
Keywords
Vertraulichkeit: öffentlich
Art der Arbeit
Master Thesis
Autorinnen und Autoren
Padickakudy, Alexander
Betreuende Dozierende
Gatziu Grivas, Stella, Jakober, Lukas
Publikationsjahr
2025
Sprache der Arbeit
Englisch
Vertraulichkeit
öffentlich
Studiengang
Business Information Systems (Master)
Standort Studiengang
Olten