Mental Health Support for the Workplace
Burnout affects employees across Swiss organizations through workload fluctuations, constant availability, and limited recovery opportunities. Since many digital tools lack early stress detection, this thesis examines how a user-centered solution can prevent burnout in organizational contexts. The resulting concept acts as a digital "smoke detector" for well-being: simple, unobtrusive, and activated only when needed.
Ortelli, Lucienne, 2025
Art der Arbeit Master Thesis
Auftraggebende
Betreuende Dozierende Laurenzi, Emanuele
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The study applies a structured Design Thinking approach. In the Empathize phase, qualitative interviews and workplace observations reveal how stress develops and how employees manage signs like declining concentration and reduced emotional capacity. To broaden the perspective, a session with a therapist and a discussion with a Swiss company helped identify professional and organizational constraints.
The Define phase synthesizes these insights into three problem areas: limited early detection, insufficient contextual relevance, and boundary management challenges. The Ideate phase generates preventive, low-effort concepts, which the Prototype phase visualizes via a high-fidelity mock-up featuring mood check-ins, a stress barometer, and configurable reminders. Initial usability tests in the Test phase confirm navigation efficiency and functional relevance, while highlighting needs for precise explanations and diverse coping inputs, which inform the structured backlog.
The Reflect phase evaluates strategic fit using a Lean Canvas and competitor analysis. The concept differentiates itself through preventive orientation, contextual relevance, and adaptive personalization, supporting a B2B value proposition that complements professional services. This thesis contributes a conceptual model for a digital well-being tool, methodological insights on Design Thinking, and empirical findings on Swiss employee stress. Future research should refine the prototype, test the solution with independent user groups, integrate contextual data, and examine organizational outcomes.
Studiengang: Business Information Systems (Master)
Keywords
Vertraulichkeit: öffentlich