The Grid Management department depends on SAP-based meter data for tariff calculation, planning, and reporting. Although roles and permissions exist, undocumented processes and reliance on tacit knowledge in the Energy Data Management department cause inefficiencies, delays, and dependency risks.

A qualitative approach was applied, combining stakeholder interviews and shadowing to document the current “AS-IS” process and identify bottlenecks. Based on Business Process Management principles, a future “TO-BE" process was designed, including standardized SAP work instructions, predefined templates, and a redefined support role for the EDM team.

The new self-service process gives the Grid Management team the ability to get the meter data they need from SAP on their own. This makes the work faster, clearer, and more efficient. Clear instructions, ready-to-use templates, and well-defined roles help share knowledge and keep it available in the future. The solution also supports the company’s data strategy and prepares it for future tools like a central data lake. Suggested improvements include creating a special Z-transaction for large exports, creating SAP filters for the right profiles, and using the data lake to make data access easier. These steps will help the company work more digitally and stay competitive in the long term.