The bank wants to replace manual, spreadsheet-heavy workflows with a scalable, simpler and more reliable way of working. The goal is to let business teams create small, safe applications on top of a shared data foundation – so information is entered once, work is traceable, and services can be tailored without chaos.

Using a pragmatic design-science approach, the work followed the following steps: (1) understand goals and map around 40 key processes; (2) define how a good solution should look like; (3) design a target way of working with shared data and reusable building blocks; (4) show a working slice end-to-end; (5) review against success criteria and refine recommendations.

The approach provides a clear path from ideas to dependable services. Expected outcomes include: shorter turnaround for client-facing tasks, fewer manual steps, and consistent information across teams. An “enter once, use everywhere” principle, backed by a shared data layer, reduces rework and makes every change traceable from request to report. Reusable templates let specialists deliver improvements faster while staying inside governance guardrails. For clients, this translates into more timely proposals, clearer documentation and better visibility of decisions. For the bank, it means lower operational risk, easier evidence for audits, and a platform that can scale as needs grow – starting simple and evolving where independence or performance is required. Recommended next moves: expand the pilot to the most valuable use cases, provide solid templates, and standardise common services (e.g., document generation, identity, data access) so business teams can focus on what differentiates.