CBRE GWS Switzerland’s Life Sciences unit has access to advanced digital FM tools, but many remain underused locally. This limits innovation, compliance improvements, and competitiveness. The lack of visibility, integration, and alignment between global tools and Swiss operations prevents full value realisation for clients in the highly regulated life sciences sector.

A multi-method qualitative study was conducted using internal document analysis, qualitative stakeholder interviews, literature review, and competitor benchmarking. A gap analysis and SWOT assessment identified underutilised tools, market opportunities, and quick wins, leading to an actionable roadmap for aligning Swiss FM services with global capabilities and industry best practices.

The research revealed significant digital maturity gaps between CBRE’s global tools and their local deployment in Switzerland. Key underused innovations include predictive maintenance AI, smart cleaning engines, and ESG dashboards. Benchmarking showed competitors’ stronger adoption of IoT, digital twins, and ESG integration. The study proposed a prioritised roadmap: quick wins (e.g., activating unused AI tools), mid-term strategies (e.g., scaling ESG platforms), and long-term digital integration (e.g., AR diagnostics, advanced digital twins). Recommendations align CBRE Switzerland’s services with client needs, regulatory demands, and CBRE’s global innovation agenda, aiming to enhance operational efficiency, compliance, and competitive positioning in the life sciences FM market.