This study aimed to examine the impact of AI text-generation tools on communication tasks, focusing on efficiency gains, effectiveness, user acceptance, and long-term implications.

The research followed Design Science Research and conducted a qualitative analysis to collect data through semi-structured interviews. The data for this study was gathered through interviews with users working in various areas such as customer service, human resources, and government sectors.

The findings provided insights into the challenges which are faced by individuals using AI text-generation tools and the advantages and disadvantages of these tools in communication tasks there are still certain challenges that need to be resolved, but AI text-generation technologies have the potential to increase communication effectiveness. The research utilised the acquired information to make suggestions that might help people who are working in organisations optimise their usage of these tools. The suggestions were evaluated by conducting interviews with users from different backgrounds.