Assessing the true effectiveness and efficiency of AI text-generation tools
The utilisation of AI text-generation tools in the workplace has gained attention for their potential to enhance communication tasks, offering increased efficiency and high-quality outputs. However, challenges related to coherence, accuracy, algorithm biases with prompts, and language complexity must be addressed for effective use.
Singh, Gagandeep, 2024
Art der Arbeit Master Thesis
Auftraggebende
Betreuende Dozierende Witschel, Hans Friedrich
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This study aimed to examine the impact of AI text-generation tools on communication tasks, focusing on efficiency gains, effectiveness, user acceptance, and long-term implications.
The research followed Design Science Research and conducted a qualitative analysis to collect data through semi-structured interviews. The data for this study was gathered through interviews with users working in various areas such as customer service, human resources, and government sectors.
The findings provided insights into the challenges which are faced by individuals using AI text-generation tools and the advantages and disadvantages of these tools in communication tasks there are still certain challenges that need to be resolved, but AI text-generation technologies have the potential to increase communication effectiveness. The research utilised the acquired information to make suggestions that might help people who are working in organisations optimise their usage of these tools. The suggestions were evaluated by conducting interviews with users from different backgrounds.
Studiengang: Business Information Systems (Master)
Keywords
Vertraulichkeit: öffentlich