The vocational training centre of F. Hoffmann La Roche has different document signing processes across the various teams. The dependence on physical signatures and non-standardized workflows led to increased administrative tasks. The lack of a harmonised approach caused inefficiencies, highlighting the need for a standardised solution to streamline operations and ensure consistent legal compliance.

To address these issues, a thorough analysis of the existing (As-Is) processes across all teams was undertaken to distinguish inefficiencies. Based on this analysis, optimised (To-Be) processes were designed, integrating Docusign as the electronic signature platform. A prototype was developed to embed Docusign into SAM-NG, ensuring seamless integration. Close collaboration with IT specialists ensured the solution was aligned with existing systems to guarantee efficiency and usability.

The integration of Docusign into SAM-NG significantly improves the document signing process by eliminating the need for wet signatures and harmonising workflows across all teams. This results in a reduction in process duration, minimising bottlenecks and delays. Increased operational efficiency allows staff to focus on more value-added tasks, rather than getting slowed down by administrative burdens. Docusign’s compliance with Swiss legal standards ensures that all electronic signatures are legally binding and secure, mitigating potential compliance risks. Furthermore, the integration offers scalability, providing the flexibility to adapt to future needs, such as upgrading to advanced or qualified electronic signatures if required by evolving regulations. The integration of Docusign also enhances accountability and oversight within the vocational training centre. Overall, the solution delivers a more streamlined, secure, and user-friendly experience, aligning with the goals of the vocational training centre.