User acceptance is a sensitive risk in the deployment of new software. Scientific studies by authors who have addressed the issue of software usage, such as Rogers (1995) and the Technology Acceptance Model by Davis (1987), were used to ensure that the attitude toward using the software is positive. To achieve this goal, this thesis analyzed how perceived ease of use and perceived usefulness affect the use of BBG+ and how they may be improved.

The development of the deployment concept, which represents the scope of delivery for the client, required a well-structured decision process for optimized training and information measures for BBG+. It shows how the user acceptance of software can be improved by implementing appropriate measures and how the risk of low user acceptance can be reduced or even eliminated. In addition, the survey was able to determine the subjective training needs of employees.

The literature research has demonstrated that perceived usefulness of software can be improved through well-chosen information measures. To improve usefulness and thus prevent misunderstandings, suitable media, namely intranet articles, information letters, and events, were selected for deployment. Perceived ease of use can be improved by providing concrete and practical training content. Care must be taken to ensure that the groups to be trained are assembled according to individual needs and receive sufficient support from experienced users. The survey results indicate that employees are strongly interested in suitable training courses. The developed deployment concept and the conducted survey provide a scientifically sound basis for the deployment. The concept includes stakeholder analysis, information measures, training measures, emergency organization, and an alternative scenario, as well as detailed operational planning. The results of the survey were also taken into account. It is recommended to follow the proposed procedure of the deployment concept to ensure a smooth deployment of BBG+.