Companies transitioning into interconnected digital ecosystems within evolving organi-sational structures characterised by fragmented networks and strategic partnerships (Bi-tran et al., 2007). This shift underscores the importance of collaborative efforts, particu-larly while implementing SAP systems where consulting firms and integrators play a crucial role (Meyer, 2017). The shortage of skilled workers in software development (SJMM & Adecco Group Switzerland, 2022) poses challenges for support and mainte-nance services. Existing freelancer platforms in the Swiss German-speaking market focus on short-term projects, leaving uncertainty about the acceptance of a digital plat-form for specific tasks within support and maintenance contracts.