The Swiss hospitality industry faces challenges in payment processes and software efficiency. Existing systems show high transaction fees, reliability issues, and inefficiencies in tip management, impacting customer satisfaction and operational effectiveness.

In the beginning the group split into two groups of three, and concucted several interviews with various hospitality establishments, in particular restaurants, bars, cafes and takeaways as well as an extensive online research. The study focused on identifying pain points in existing payment systems. The emphasis was on software issues, daily challenges, and the satisfaction with payment terminals in place.

The study revealed a preference for modern payment methods like mobile payments and QR codes, highlighting the need for innovative solutions. It identified high fees, software reliability, and inefficient tip management as key issues. Recommendations include integrating more efficient, reliable payment systems, improving customer service and closing information gaps to communicate quality value creation. For the client, addressing these points could enhance customer satisfaction and operational efficiency, maintaining the leadership position in payment solutions adapted to the rapidly evolving hospitality sector. The insights provide recommendations for the client to refine their offerings, ensuring they align with current consumer preferences and technological advancements.