Digitalizing the knowledge management system at Basler Verkehrsbetriebe (BVB)
Susmy Chakkaith & Mohammad Walid Mahboob & Ömer Koyuncu & Leo Weisbach & Ekaterina Perahud, 2023
Art der Arbeit Projektarbeit/Praxisprojekt
Auftraggebende Basler Verkehrsbetriebe - BVB
Betreuende Dozierende Pülz, Michael
Keywords Knowledge Management, BVB, Utility Analysis, Projekthandbuch, Requirements Engineering, Software solution, comparison, practical project
Basler Verkehrsbetriebe (BVB) is a prominent public transport company within the Northwestern Switzerland Fare Network (TNW), playing a vital role in reducing road traffic and contributing to regional environmental conservation with about 1,350 employees.
Currently, infrastructure project management knowledge is stored in a Word document, posing limitations such as potential data alteration and slow updates. Our goal is to recommend a modern organization-wide knowledge management solution, like a Wiki platform, for efficient knowledge sharing.
To choose the right tool, we conducted desk research and engaged end-users for insights into their preferences and handbook usage, uncovering valuable information about their needs and organizational dynamics.
Based on this information, we conducted a Utility Analysis, prioritizing criteria supported by all stakeholders. Sabio, an internal solution, emerged as the most suitable choice, with plans to integrate the handbook to showcase its capabilities.
Studiengang: Business Information Technology (Bachelor)