KM@BVB

Digitalizing the knowledge management system at Basler Verkehrsbetriebe (BVB)

Susmy Chakkaith & Mohammad Walid Mahboob & Ömer Koyuncu & Leo Weisbach & Ekaterina Perahud, 2023

Art der Arbeit Projektarbeit/Praxisprojekt
Auftraggebende Basler Verkehrsbetriebe - BVB
Betreuende Dozierende Pülz, Michael
Keywords Knowledge Management, BVB, Utility Analysis, Projekthandbuch, Requirements Engineering, Software solution, comparison, practical project
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Basler Verkehrsbetriebe (BVB) is a prominent public transport company within the Northwestern Switzerland Fare Network (TNW), playing a vital role in reducing road traffic and contributing to regional environmental conservation with about 1,350 employees. Currently, infrastructure project management knowledge is stored in a Word document, posing limitations such as potential data alteration and slow updates. Our goal is to recommend a modern organization-wide knowledge management solution, like a Wiki platform, for efficient knowledge sharing.
To choose the right tool, we conducted desk research and engaged end-users for insights into their preferences and handbook usage, uncovering valuable information about their needs and organizational dynamics.
Based on this information, we conducted a Utility Analysis, prioritizing criteria supported by all stakeholders. Sabio, an internal solution, emerged as the most suitable choice, with plans to integrate the handbook to showcase its capabilities.
Studiengang: Business Information Technology (Bachelor)
Vertraulichkeit: vertraulich
Art der Arbeit
Projektarbeit/Praxisprojekt
Auftraggebende
Basler Verkehrsbetriebe - BVB, Basel
Autorinnen und Autoren
Susmy Chakkaith & Mohammad Walid Mahboob & Ömer Koyuncu & Leo Weisbach & Ekaterina Perahud
Betreuende Dozierende
Pülz, Michael
Publikationsjahr
2023
Sprache der Arbeit
Englisch
Vertraulichkeit
vertraulich
Studiengang
Business Information Technology (Bachelor)
Standort Studiengang
Basel
Keywords
Knowledge Management, BVB, Utility Analysis, Projekthandbuch, Requirements Engineering, Software solution, comparison, practical project