A no-code/low-code business process
platform enables citizen developers
without IT knowledge to model
executable business processes
This research is identifying no-code/low-code features for Business Process Management
Systems (BPMSs) which help citizen developers model executable business processes.
No-Code Platforms (NCPs) allow citizen developers to participate in application development
through intuitive visual tools, while Low-Code Platforms (LCPs) require some
programming knowledge. Although LCPs offer advantages such as cost reduction, faster
development, and user-friendliness, they often lack essential BPMS features like process
discovery, case management, and human workforce management. Business Process Management
(BPM) aims to develop, maintain, and optimise business processes, including
Structured Business Process (SBP) and Unstructured Business Process (UBP).
This study creates a list of no-code/low-code BPMS features. For each feature, an
implementation proposal, benefits, challenges, no-code level and importance score are
identified. With this information, the question of whether a citizen developer can model
executable business processes with a no-code/low-code BPMS can be answered.
To identify features for the feature list, documentation from four different BPMS products
were analysed, and four interviews were conducted. Over 50 features were collected and
categorised into 12 initial categories during analysing the product documentation. The
features were further refined and re-categorised into four main categories: Modelling
environment, Modelling support, Workflow, and Form. A total of 26 features, with additional
sub-features, were identified and described in detail, including implementation
suggestions, benefits, challenges, and a no-code level and importance score. The majority
of these features (20 out of 26) have a high no-code level of 7 or more. Indicating
that experienced citizen developer can effectively implement various requirements using
these features. However, support from a modelling specialist and developer is needed
for some features.
Rimann, Oliver, 2023
Art der Arbeit Master Thesis
Auftraggebende
Betreuende Dozierende Spahic, Maja, Hinkelmann, Knut
Keywords
Views: 36 - Downloads: 10
Studiengang: Business Information Systems (Master)
Vertraulichkeit: öffentlich