A Value Sensitive Approach to the Integration of a Social Robot in a Medical Organization

This thesis concerns the use of social robots, in specific the humanoid Pepper, in healthcare organizations in Switzerland. The purpose of thesis was to identify value requirements of patients and employees of the Zentrum für Bilddiagnostik in Basel for Pepper the defined use cases “patient self-registration” and “patient education”. Out of those value requirements, design requirements for Pepper were derived. For this, the value sensitive design approach was used. Data was collected with a literature review regarding the key topics of this thesis. In addition to that, interviews with employees of the Zentrum für Bilddiagnostik and patients have been conducted to identify their value requirements for Pepper in the chosen use cases. These interviews were then analyzed, and norms and design requirements were derived. The design requirements were evaluated with healthcare professionals, patients and a social robot expert and improved or discarded based on this evaluation.

Bretscher, Annik Liliane, 2022

Art der Arbeit Master Thesis
Auftraggebende
Betreuende Dozierende Zhong, Vivienne Jia, Schmiedel, Theresa
Keywords
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Studiengang: Business Information Systems (Master)
Vertraulichkeit: öffentlich
Art der Arbeit
Master Thesis
Autorinnen und Autoren
Bretscher, Annik Liliane
Betreuende Dozierende
Zhong, Vivienne Jia, Schmiedel, Theresa
Publikationsjahr
2022
Sprache der Arbeit
Englisch
Vertraulichkeit
öffentlich
Studiengang
Business Information Systems (Master)
Standort Studiengang
Olten