Digital Transformation
Switzerland has signed the Paris protocol as most countries of the world and set their energy
transition strategy 2050 in place. The aim of this strategy is to manage climate change by
reducing CO2, increasing the use of alternative energy, and to open the electrical energy market.
These changes have an impact on energy distribution companies (EVU) in Switzerland. One
challenge is the liberalisation of the energy market. EVU will be confronted with competitors on
the electrical energy market. To support EVU on their way into the new area, a digital
transformation is proposed to increase the chance for successful business in their future. Digital
transformations are important to keep up with the industry, to stay ahead of competitors or even
to disrupt. Digital transformations can be guided by several frameworks. Several frameworks
are on the market, but most of them are aiming for generating business just for the provider of
those framework. In Switzerland, the ABILI-methodology has been developed at the FHNW. It
helps organisations on their digital transformation journey by analysing their specific situations,
proposing strategic options and tools. But the ABILI-methodology requires specific human
resources to deliver valuable results. This is hindering companies that want to transform digital
from applying the ABILI-methodology. Companies should be able to generate their digital
guidance without additional help of a human resource. The target of this research project is to
provide a self-service that guides companies on their digital transformation without the need of
specialist human resources. This research project sets focus on customer centricity within the
boundaries of the ABILI-methodology.
Möbius, Thoralf, 2021
Art der Arbeit Master Thesis
Auftraggebende
Betreuende Dozierende Giovanoli, Claudio, Gatziu Grivas, Stella
Keywords
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Studiengang: Business Information Systems (Master)
Vertraulichkeit: öffentlich