As Swiss Post is one of the largest IT employers in Switzerland, insight into the relationship between APM and emotional well-being within the company could prove beneficial for the IT industry in the Swiss landscape. In this field, existing research on the affective outcomes of APM show mixed results. Therefore, this paper focuses on the better understanding the emotional impact of APM in the context of Swiss Post on the basis of qualitative interviews within two project teams.

To this end, affect is researched based on the variables Job satisfaction, Affective commitment, and Affective strain. The interviews are evaluated by establishing the relationship between affect and APM as well as understanding the gaps in APM application within the project teams.

The main findings within both teams are that PAM is shown to positively influence both JS and AC, while diminishing the amount of affective strain felt by individuals. Recommendations are brought forward to improve employee affect within the project teams: establish amiable interactions between client and development team, ensure that management does not interfere with project tasks, and find ways to translate sources of stress into positive challenges. Due to the limited amount of interviews, these results are not representative for agile projects within Swiss Post. Further research could be done to replicate this study in a larger setting, while ensuring a more equal representation in terms of demography. Additionally, a focus could be placed to better understand how individuals deal with stressors arising in the workplace.