Modeling processes for the identification, analysis, and optimization of knowledge objects

Evaluating SWD AG`s knowledge management inefficiencies and providing tailored strategies and tools for mitigation. Thesis:"Through modeling the toolmaking process, it is possible to identify gaps and suggest improvements and provide a comprehensive overview of the knowledge objects in the process."

Varkonyi, Sven, 2023

Art der Arbeit Bachelor Thesis
Auftraggebende SWD AG
Betreuende Dozierende Thönssen, Barbara
Keywords Prozess Modeling, BPMN 2.0, Knowledge Management
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SWD AG's knowledge management is conducted using structured repositories such as OneNote and SharePoint, but tacit knowledge remains untapped. The core process of toolmaking with its four phases is not explicitly documented, which exacerbates the lack of integrated mechanisms for knowledge transfer.
The bachelor's thesis aims to optimize knowledge management along the toolmaking process at SWD AG by modeling business processes and capturing digital information and knowledge objects. Utilizing the "Design Science Research" methodology, the study was conducted in five phases: awareness, proposal/design, implementation, evaluation, and conclusion. The research questions covered objectives, stakeholders, outcomes, information capture, bottlenecks, available resources, scope, dependencies, constraints, challenges, and stakeholder communication.
The "as-is" process model helped to gain a comprehensive overview of the knowledge objects and ICT-tools of SWD AG and MTA AG along the toolmaking process. It helped to identify weaknesses and requirements, for example the need for an activity called 'lessons learned' plus related knowledge objects. Based on the gained insights the "to-be-process" was modelled. A requirements list was created and solution approaches identified. Main recommendations of this study to meet the requirements and eliminate the weaknesses, are to implement a wiki system and take various organizational measures.
Studiengang: Wirtschaftsinformatik (Bachelor)
Vertraulichkeit: öffentlich
Art der Arbeit
Bachelor Thesis
Auftraggebende
SWD AG, Densbüren
Autorinnen und Autoren
Varkonyi, Sven
Betreuende Dozierende
Thönssen, Barbara
Publikationsjahr
2023
Sprache der Arbeit
Englisch
Vertraulichkeit
öffentlich
Studiengang
Wirtschaftsinformatik (Bachelor)
Standort Studiengang
Basel
Keywords
Prozess Modeling, BPMN 2.0, Knowledge Management