SWD AG's knowledge management is conducted using structured repositories such as OneNote and SharePoint, but tacit knowledge remains untapped. The core process of toolmaking with its four phases is not explicitly documented, which exacerbates the lack of integrated mechanisms for knowledge transfer.

The bachelor's thesis aims to optimize knowledge management along the toolmaking process at SWD AG by modeling business processes and capturing digital information and knowledge objects. Utilizing the "Design Science Research" methodology, the study was conducted in five phases: awareness, proposal/design, implementation, evaluation, and conclusion. The research questions covered objectives, stakeholders, outcomes, information capture, bottlenecks, available resources, scope, dependencies, constraints, challenges, and stakeholder communication.

The "as-is" process model helped to gain a comprehensive overview of the knowledge objects and ICT-tools of SWD AG and MTA AG along the toolmaking process. It helped to identify weaknesses and requirements, for example the need for an activity called 'lessons learned' plus related knowledge objects. Based on the gained insights the "to-be-process" was modelled. A requirements list was created and solution approaches identified. Main recommendations of this study to meet the requirements and eliminate the weaknesses, are to implement a wiki system and take various organizational measures.