At PSI, the event rental equipment process (e.g. sound systems, beamers) is a manual process, with corresponding media discontinuities and not offering IT support for users. This leads to issues such as non-transparency, increased processing effort, inventory mapping issues with the ERP system (SAP), and a non-optimal user experience. Addressing these challenges through digitalization is crucial for enhancing efficiency, compliance, and user satisfaction. Therefore, transformation is needed.

The research included modeling both the current and future processes using SAP Signavio, alongside developing a prototype within PSI's SAP S/4HANA, and building a blueprint for subsequent digitalization projects. The research used a multi-method strategy, incorporating a systematic literature review, SAP Activate, dramaturgical qualitative research interviews, the MoSCoW method for feature priorization, SWOT analysis, the fit-to-standard approach, and the utilization of SAP Build Apps to facilitate the digital transformation of the case at hand and future digitalization projects.

The research effectively advanced the digitalization of the rental process to a prototype stage within SAP, concurrently producing a comprehensive blueprint tailored to PSI's needs for the digitalization of non-core processes in SAP through a flexible set of established methods, including the fit-to-standard approach. Additionally, the research highlighted the potential of digitalizing the rental process to generate cost savings, enhance transparency, and improve the user experience, indicating further potential to digitize additional non-core processes using the blueprint created.