Blueprinting Process Digitalization at Paul Scherrer Institute with SAP: The Case of Event Equipment Rental

The Paul Scherrer Institute (PSI) is the largest research institute for natural and engineering sciences in Switzerland. Non-core processes, like event equipment rentals, have not undergone full digitalization. Using this process, this research develops a blueprint to foster digital transformation.

Spuler, Naline, 2023

Art der Arbeit Bachelor Thesis
Auftraggebende Paul Scherrer Institut
Betreuende Dozierende Ehrenthal, Joachim
Keywords Blueprinting, Process Digitalization, SAP, Rental Process
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At PSI, the event rental equipment process (e.g. sound systems, beamers) is a manual process, with corresponding media discontinuities and not offering IT support for users. This leads to issues such as non-transparency, increased processing effort, inventory mapping issues with the ERP system (SAP), and a non-optimal user experience. Addressing these challenges through digitalization is crucial for enhancing efficiency, compliance, and user satisfaction. Therefore, transformation is needed.
The research included modeling both the current and future processes using SAP Signavio, alongside developing a prototype within PSI's SAP S/4HANA, and building a blueprint for subsequent digitalization projects. The research used a multi-method strategy, incorporating a systematic literature review, SAP Activate, dramaturgical qualitative research interviews, the MoSCoW method for feature priorization, SWOT analysis, the fit-to-standard approach, and the utilization of SAP Build Apps to facilitate the digital transformation of the case at hand and future digitalization projects.
The research effectively advanced the digitalization of the rental process to a prototype stage within SAP, concurrently producing a comprehensive blueprint tailored to PSI's needs for the digitalization of non-core processes in SAP through a flexible set of established methods, including the fit-to-standard approach. Additionally, the research highlighted the potential of digitalizing the rental process to generate cost savings, enhance transparency, and improve the user experience, indicating further potential to digitize additional non-core processes using the blueprint created.
Studiengang: Business Administration International Management (Bachelor)
Vertraulichkeit: öffentlich
Art der Arbeit
Bachelor Thesis
Auftraggebende
Paul Scherrer Institut, Villigen
Autorinnen und Autoren
Spuler, Naline
Betreuende Dozierende
Ehrenthal, Joachim
Publikationsjahr
2023
Sprache der Arbeit
Englisch
Vertraulichkeit
öffentlich
Studiengang
Business Administration International Management (Bachelor)
Standort Studiengang
Brugg-Windisch
Keywords
Blueprinting, Process Digitalization, SAP, Rental Process