A company based in Switzerland intends to become certified for ISO 21001 and 27001. For this purpose, it is necessary to document the internal business processes. Currently, processes are known to the people directly involved in the respective process, but no process models exist.

The team of four students used a variety of methodologies, including process mapping and stakeholder interviews, to comprehensively understand the company’s operations. The project team analyzed the current situation based on a provided process landscape and interviewed all process owners individually. First, the focus was placed on core processes. Afterward, the support, as well as management processes, were modelled and documented. It was also important that the AS-IS processes get modelled to reflect the current state instead of the possible future processes.

Seventeen interviews were conducted in this project, and 67 processes were modelled across all process groups. All the processes have been modelled in the BPMN 2.0 standard and build a great basis for the planned ISO certifications. Since the requirements and technological realization is well known, the waterfall project management method was chosen.