The awareness of social robotics as part of the advance in technology is constantly growing. To identify the potential benefits of social robots, the FHNW Robo-Lab conducts, among others, a case study at the FHNW Campus Muttenz library, in which the humanoid robot Pepper supports the staff and visitors in their daily business. This bachelor thesis aims to identify and implement use cases, which best meet the needs of the library, and discusses success factors and barriers from the librarian's perspective.

In several workshop sessions, use cases were explored together with the library employees. The most suitable use cases were then evaluated and implemented. The developed prototype was evaluated in a usability test at the library in situ. Success factors and barriers were discussed with the library team.

As a frequent customer query is the location of a certain area or a book, the first use case covers this matter, providing the user with directions to the target location. The second use case promotes news, either in form of FHNW events or book novelties. The findings show that positive perceptions such as the clear structure of the prototype and the precise routing were named. On the other hand, the findings show that most negative perceptions are caused by features not being part of the prototype such as Pepper’s user recognition or voice recognition, which does not work reliably. The questionnaire showed that the subjects awarded the most points to the anxiety category, meaning that Pepper is not perceived as scary or intimidating. The perceived enjoyment scored the second highest score, the perceived ease of use the third highest. With two thirds of the maximum points, the intention to use scored the fewest points. As success factors the improvement of the library’s image, the promotion of its used library map tool, and saving time are mentioned. Needing extra time in case the robot does not behave in the intended way and the need for frequent updates and new content are barriers.