What are the most promising digital innovations worldwide for the Swiss public sector in health and e-Government?
An institute that conducts research for organizations wanted to know what the most promising innovations in digital transformation of public services are worldwide. The scope was delimited to innovations in health and e-Government. Which are the innovations recommended for the Swiss public sector?
Shaira Müller & Françoise La Rize Tangono, 2022
Bachelor Thesis, University of Applied Sciences and Arts Northwestern Switzerland, Institute of Management
Betreuende Dozierende: Emanuele Laurenzi
Keywords: Public Sector, Innovation, Health, e-Government, Digital Transformation
There is still a lot of potential to innovate and to digitally transform the Swiss public sector. Innovations are crucial in addressing emerging challenges such as the COVID-19 virus outbreak. Although governments have learned to tackle the challenges of COVID-19, more pandemics are expected in the future. The public sector also faces challenges such as population growth which increases the need of efficiency in processing transactions. In addition, citizens have increasing expectations regarding service accessibility and processing time.
For this research secondary, qualitative, and descriptive data was used. The initial platforms used to search for data were ProQuest, EBSCO, Swisscovery, Google Scholar, Google News and Google search. After extensive unsuccessful searching in the above-mentioned platforms a thematic analysis as developed by Braun and Clarke of eleven publications from the Organisation for Economic Co-operation and Development (OECD) and of 68 cases from the Observatory of Public Sector Innovation (OPSI) platform delivered the required data for this paper.
This research identified five innovations in health that address the challenges of epidemics and pandemics which are "Dr Rosa", "Interactive voice response", "mVacciNation", "precision medicine" and "system for early detection of epidemic outbreaks". In e-Government this research identified four innovations, which are "voice authentication", "biometric system on card", "facial verification" and “chatbots”. In health the most promising innovations improve efficiency during pandemics and epidemic outbreaks and prepare governments for future outbreaks. In e-Government, the most promising innovations offer the benefits of improved identification processes and around-the-clock assistance. The main recommendation for the Swiss public sector is to invest in artificial intelligence since this research identified this technology in both the innovations in health and e-Government.
Studiengang: Business Administration International Management (Bachelor)
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