Analysis and Requirements Specification for a KPI Board in the Area of Quality Assurance

To give the management a better overview of the performance the “Project KPI” project was initiated at a bank. As an outcome of this project, the departments were requested to report meaningful Key Performance Indicators. This thesis identifies the KPIs and describes their implementation.

Visnuciry Vairavipillai, 2022

Bachelor Thesis, Bank CIC AG
Betreuende Dozierende: Rainer Telesko
Keywords: Key Performance Indicator, Quality Assurance, Software Testing
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The Quality Assurance department, which is subordinate to the IT department, does not report any KPIs yet. This bachelor thesis should change it and identify meaningful KPIs for the Quality Assurance area. It should consider how raw data from different systems should be integrated into the existing reporting tool called management information system (MIS). Furthermore, a specification should be made for the identified KPIs.
To define the requirements for the new KPIs interviews with stakeholders was held and project requirements of the “Project KPI” were collected. Then potential KPIs were listed and a selection was made. Next, a feasibility analysis was conducted and their implementation possibilities were evaluated. Afterwards, a specification was made for these KPIs according to the internal KPI framework. For selected KPIs, an additional technical specification was created. Furthermore, the KPIs were standardized and clustered in such a way that they could be easily integrated into the existing dashboard.
This bachelor thesis has identified and specified different KPIs for the Quality Assurance area. In addition, this thesis provides the basis for how raw data from the applications must be collected, processed and calculated so that the KPIs can be displayed in the dashboard at the end.
Studiengang: Business Information Technology (Bachelor)
Fachbereich der Arbeit:
Vertraulichkeit: vertraulich
Art der Arbeit
Bachelor Thesis
Bank CIC AG, Basel
Autorinnen und Autoren
Visnuciry Vairavipillai
Betreuende Dozierende
Rainer Telesko
Sprache der Arbeit
Business Information Technology (Bachelor)
Standort Studiengang
Key Performance Indicator, Quality Assurance, Software Testing