Reducing Employee Turnover

Employee turnover has been a problem in the employment sector for many decades. However, a high employee turnover is not a welcome factor for employers since new employees have to be recruited and trained again and again. This is a possible cost factor that can be prevented.

Roxan Badan & Julian Oberle, 2018

Bachelor Thesis, Corris AG
Betreuende Dozierende: Michael Ulrich
Keywords: employee turnover, employee engagement, work motivation, reward system, recruitment
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Many new hired so-called "Dialoguers" (fundraising employees working in public areas) terminate their employment contract after their first days of employment. This is a crucial cost and time factor for Corris. Therefore, the authors searched for measures to reduce the contract termination rate of new hired Dialoguers.
To determine possible solutions to this problem the authors applied different methods. First, surveys were evaluated and data from former short-term employees and current employees were compared. The relevance of the data was highlighted with relevant literature. Second, the authors went through the hiring process themselves, and were able to make first-hand observations of the employment process.
Different factors lead to employee turnover. In Corris' case, recruitment proccesses can be improved, work-life balance needs to be ensured and engagement and motivation need to increase. Possible solutions that can be implemented were proposed in the bachelor thesis. To increase job fit and ensure motivation, Corris' should gather more information about the candidate during the application and interview process. Furthermore, the whole process should be organized more obligatory. To increase engagement and motivation the need of the job should be made clear to the candidate. This can be done during the employment process and training sessions. Furthermore other measures like testing frustration tolerance, the need of training, improving work-life balance and the importance of employee surveys are closely described in the thesis.
Studiengang: Business Administration International Management (Bachelor)
Fachbereich der Arbeit: HR & Organisation
Vertraulichkeit: vertraulich
Art der Arbeit
Bachelor Thesis
Corris AG, Zürich
Autorinnen und Autoren
Roxan Badan & Julian Oberle
Betreuende Dozierende
Michael Ulrich
Sprache der Arbeit
Business Administration International Management (Bachelor)
Standort Studiengang
employee turnover, employee engagement, work motivation, reward system, recruitment