Process Optimisation of ART Skywalker

In November 2020, a team called Troika has been integrated into the department ART Skywalker. To identify whether the Troika is worthwhile, new metrics had to be established to measure and compare the performance. As a result, data showed tremendous improvements in workflow performance.

Luca Renz, 2021

Bachelor Thesis, Schweizerische Mobiliar Versicherungsgesellschaft AG
Betreuende Dozierende: Christina Loosli
Keywords: Agile Project Methodology, SAFe, Metrics, Process Optimisation
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SAFe can get complex very quickly. This complexity is challenging. The ART Skywalker contained some basic measurements and tools recommended by SAFe, but they did not use any proper suggested metrics. By applying unsuitable tools, it was difficult to identify bottlenecks in the processes and see where the ART could improve.
First, research was conducted to identify whether SAFe was the right choice. Afterwards, there was a requirements engineering phase where suitable metrics were identified. Once this was done, the required metrics had to be created and tested. After these metrics have been accepted by the Troika team, the metrics were used to identify and resolve bottlenecks in the processes of the ART Skywalker.
First, with the established metrics, further process optimisations can be done to keep improving the workflow. Second, the client can identify with generated data within specific time periods, how well they are doing in many aspects. Furthermore, the results were astonishing. As an example, Lead- and Cycle Time, which both show how much time is required to finish a task, have decreased by 52%, respectively 58%.
Studiengang: Business Information Technology (Bachelor)
Fachbereich der Arbeit: Business Information System & IT-Management
Vertraulichkeit: öffentlich
Art der Arbeit
Bachelor Thesis
Schweizerische Mobiliar Versicherungsgesellschaft AG, Bern
Autorinnen und Autoren
Luca Renz
Betreuende Dozierende
Christina Loosli
Sprache der Arbeit
Business Information Technology (Bachelor)
Standort Studiengang
Agile Project Methodology, SAFe, Metrics, Process Optimisation