Swisscontact used to train their employees through face-to-face workshops and is now forced to switch to a digital teaching method due to the COVID-19 pandemic. Therefore, Swisscontact has created an eLearning course to train their subject experts to create eLearning courses. Swisscontact’s eLearning course is still in the process of being established and needs suggestions for improvement to its current version of their eLearning course.

For the improvement of the eLearning course, a set of recommendations was drawn from conducting interviews, based on a critical review of literature on work-based learning and eLearning. On the basis of the literature review, evaluation criteria were identified. Based on the criteria, the interview questions were developed. The interviews were carried out with two test users who have experience with using eLearning courses at the workplace. With the findings of the analysis, suggestions for improvement for the eLearning course were specified.

The results of the analysis confirmed that the eLearning course needs to be shortened, more relevant images should be included, and the design should be improved in a user-friendly manner. Further, the models used in the eLearning course should build a bridge of theory and practice and more practice-relevant exercises need to be included. The established recommendations help Swisscontact to improve its eLearning course and build the foundation for creating further modules. In addition, Swisscontact can follow the evaluation criteria for the establishment of future eLearning courses.