Boosting the Efficiency of Knowledge Utilization by Implementing a Skills Management Tool
In a software company in which knowledge is regarded as one of the most valuable assets, it is critical to locate people with specific skills. Due to the company's rapid growth and global expansion, it has become nearly impossible today to find the appropriate people with the proper skills in a short period of time.
Vanessa Cajochen, 2019
Bachelor Thesis, Avaloq
Betreuende Dozierende: Oliver Bendel
Keywords: Skills management, skills management system
All individuals in the company should have the opportunity to find the appropriate person with a specific area of knowledge within the shortest possible time. Today, there is neither an efficient nor an effective method to find the right person with the proper knowledge. This is particularly critical in a company in which knowledge is the most valuable asset. If the company neglects this problem, it could result in projects not being realised due to a lack of knowledge, or it could cause critical customer deadlines to be missed, which could result in service-level agreement (SLA) penalties.
For the development of this thesis, two different methodologies have been employed. For the theoretical portion of this thesis, a literature review was conducted. Subsequently, using the knowledge gained, the requirements were collected by applying a design thinking approach. During this process, a prototype was developed and continuously improved until the stakeholders were satisfied.
This study has examined which skills of the employees should be recorded and maintained and has concluded that primarily hard skills should be recorded. However, the identification of the relevant skills resulted from the context of the company and should be concentrated primarily on the core competencies of the company.
To ensure that the skills are truthfully recorded, a combination of self-assessment and external assessment was executed. The employees record the skills and assess themselves based on descriptions. To objectify the assessment, the supervisor reviews the assessment and approves or rejects it.
The analysis of the requirement concluded that the protection of user data was of immense importance to the users. In addition, the system should be user-friendly as well as similar to other systems. Furthermore, finding a person with specific skills should be quick and seamless.
Based on the developed design in this paper, the system will be programmed and implemented.
Studiengang: Wirtschaftsinformatik (Bachelor)
Fachbereich der Arbeit: Wirtschaftsinformatik & IT-Management