Fachdokumentation Payment Business and IT System Documentation

This Bachelor Thesis provides a detailed look into the field of conducting comprehensive business- and IT system documentations. In particular the areas of business and IT process management, IT landscape management and access management are addressed.

Emanuel Hofer, 2019

Bachelor Thesis, Migros-Genossenschafts-Bund
Betreuende Dozierende: Anke Kundert
Keywords: IT System Documentation, Process Management, BPMN 2.0, Knowledge Management, System Landscape Management, User Groups
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The rapid technological changes of our age force IT organizations to quickly adapt and implement new technologies. Unfortunately, the documentation of these changes is often lost. Also this organization faces the challenge of an system that has potential regarding its documentation. The business processes around the system but also the IT processes should therefore be documented. Additionally to make the documentation fully comprehensive, the system landscape and the user groups must be analyzed as well.
This work deals with the basics of the topics mentioned above. It also examines and explains the reasons for comprehensive documentations of systems and processes. Possible methods and tools for the implementation were examined, evaluated and finally selected. This thesis also describes how the various methods and tools were used during this work
Based on the information obtained, the project was successfully implemented and the system processes and user groups have been documented. Among other things, the transparency over the processes and systems ensured. Additionally, the organization is now less dependent on persons with knowledge monopolies thanks to the detailed documentation. Much more important, however, is that optimization projects can now be started on an already documented basis. The knowledge obtained is stored on a central collaboration platform and the modeled processes are stored in the process management repository of the respective platform.
Studiengang: Business Information Technology (Bachelor)
Fachbereich der Arbeit: Wirtschaftsinformatik & IT-Management
Vertraulichkeit: vertraulich
Art der Arbeit
Bachelor Thesis
Migros-Genossenschafts-Bund, Zürich
Autorinnen und Autoren
Emanuel Hofer
Betreuende Dozierende
Anke Kundert
Sprache der Arbeit
Business Information Technology (Bachelor)
Standort Studiengang
IT System Documentation, Process Management, BPMN 2.0, Knowledge Management, System Landscape Management, User Groups