For over a decade, Auktionshaus Zofingen relied on a custom IT system expanded incrementally, with sparse documentation. While it handled core auction tasks effectively and offered various clever features, it struggled to scale or integrate emerging workflows like off-auction invoicing, digital consignment, and integrated marketing. Meanwhile, its aging infrastructure increasingly posed a risk. As the need for digitalization and a future-proof system intensified, these shortcomings became critical, driving the search for a robust, modern platform to ensure secure ongoing operations.

This thesis applied structured requirements engineering to capture existing processes, identify bottlenecks, and define a Minimum Viable Product. By employing BPMN diagrams, staff interviews, and MoSCoW prioritization, it mapped out new digital workflows for core processes like consignment intake, overhead invoicing, and CRM tasks.

Auktionshaus Zofingen now has a clear path toward an end-to-end solution that will cover consignment intake, off-auction billing, and advanced location tracking. By integrating these formerly scattered tasks in one platform, the auction house will significantly reduce manual data entry and minimize errors, freeing staff to focus on client service and expert appraisals. Critically, this thesis defines how DV Bern’s existing software can be adapted to the unique requirements of Auktionshaus Zofingen, supporting a structured MVP rollout. Once these features are developed and deployed, staff can run the new platform in parallel with the legacy system until data accuracy and user readiness are confirmed—lowering the risk of operational downtime. In the long term, this modernized setup positions Auktionshaus Zofingen for further expansion, including advanced analytics, marketing integrations, and potentially a proprietary online bidding engine. The result promises greater scalability, quicker responses to market shifts, and an enhanced experience for consignors and bidders alike.