Generative AI Assistants in E-Commerce Business

The recent development of artificial intelligence (AI) technologies has had a profound impact on the e-commerce industry. This study explores the potential benefits of using AI in product listing and image recognition to improve product management in ecommerce.

Huang, Chenxue, 2024

Type of Thesis Master Thesis
Client
Supervisor Jüngling, Stephan
Views: 8
The main goal is to generate product information, automate platform integration, solve operational difficulties such as managing product images and generating SEO text according to product image identification, using generative AI technology (AI assistants).
Employing Design Science Research (DSR) methodologies, the research utilizes models like Generative Adversarial Networks (GANs) and Google Vertex-AI for creating product descriptions, as well as Stable Diffusion for improving images. A combination of qualitative and quantitative research approaches, including literature reviews, data analysis, case studies, and prototype design interview testing, is used.
The study finds significant improvements in product data management and operational efficiency, supported by user interviews and surveys. However, time and technical constraints limited the development of a fully functional application for user testing or assessment of AI-generated content compatibility with e-commerce platform guidelines. Future research should focus on these aspects to fully evaluate the practical impact of AI-generated content.
Studyprogram: Business Information Systems (Master)
Keywords Generative Artificial Intelligence, e-commerce Operational Challenges, Convolutional Neural Networks (CNNs), Diffusion Models, Product Listing Optimization, Brand Perception Enhancement, Automated Product Data Management, Shopify Integration, Operational Efficiency
Confidentiality: öffentlich
Type of Thesis
Master Thesis
Authors
Huang, Chenxue
Supervisor
Jüngling, Stephan
Publication Year
2024
Thesis Language
English
Confidentiality
Public
Studyprogram
Business Information Systems (Master)
Location
Olten
Keywords
Generative Artificial Intelligence, e-commerce Operational Challenges, Convolutional Neural Networks (CNNs), Diffusion Models, Product Listing Optimization, Brand Perception Enhancement, Automated Product Data Management, Shopify Integration, Operational Efficiency